At The Philosophers’ Yard we are committed to providing high-quality services and maintaining the trust of our beneficiaries, donors, supporters, staff, and volunteers. This procedure ensures that any concerns or complaints are addressed fairly, promptly, and effectively, in line with our values of transparency and accountability.

You should use this procedure if you wish to express dissatisfaction about a service or action delivered by The Philosophers’ Yard. Please refer to the Safeguarding Policy if you wish to report concern about a person's (or your own) safety and well-being.